Shipping policy

At The Candle Nest, every candle is handcrafted with care and securely packed to ensure it reaches you safely.

Processing Time

  • Orders are processed within 1–2 business days.

  • During festive seasons or sale periods, processing may take an additional 1–2 business days.

Delivery Time

Estimated delivery:

  • Metro Cities: 2–4 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Locations: 5–9 business days

Delivery timelines may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

  • Free Shipping on orders above ₹999 (change as per your strategy)

  • Orders below ₹999 will be charged a standard shipping fee at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email to monitor your shipment.

Failed Delivery Attempts

Our courier partners will attempt delivery up to 3 times.

If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for reshipment.

Damaged Packages

If the outer package appears damaged or tampered with at the time of delivery, we recommend:

  • Recording an unboxing video.

  • Taking photographs immediately.

  • Contacting us within 48 hours.

Incorrect Shipping Information

Please ensure your shipping address and contact number are correct before placing your order. We cannot be held responsible for delays caused by incorrect customer information.