Refund policy

At The Candle Nest, every candle is carefully handcrafted and quality-checked before dispatch. We hope you love your purchase, but if something isn't right, we're here to help.

Returns

Due to the nature of our products, we accept returns only in the following situations:

  • You received a damaged product.

  • You received the wrong product.

  • Your order arrived with a manufacturing defect.

Unfortunately, we do not accept returns for:

  • Change of mind

  • Fragrance preference

  • Minor color or wax variations (as each candle is handcrafted)

  • Used or partially burned candles

  • Personalized or customized orders

Damaged Products

If your order arrives damaged:

  • Contact us within 48 hours of delivery.

  • Share your Order ID.

  • Send clear photographs of:

    • The outer packaging

    • The damaged product

  • A complete unboxing video (from opening the sealed package until the product is visible) is mandatory for all damage claims.

Once verified, we will offer either:

  • A free replacement, or

  • A full refund (if replacement isn't available).

Refund Process

Approved refunds will be processed to your original payment method within 5–7 business days after approval.

Depending on your bank or payment provider, it may take an additional 2–5 business days for the amount to reflect in your account.

Order Cancellation

Orders can be cancelled within 6 hours of placing the order or before dispatch, whichever is earlier.

Once an order has been shipped, cancellations cannot be accepted.

Exchange Policy

We currently do not offer exchanges.

If you received a defective or incorrect item, we'll replace it free of charge.

Contact Us

For any return or refund request, contact us at:

Email: abc@gmail.com (replace with your actual email)

WhatsApp: +91 8080808080